Can I get a refund?Updated 7 months ago

If your item arrives damaged or defective we will only send a replacement, please contact us at [email protected] within 14 days of the purchase date and include your order number in the email subject line (order number starts with “FLOR#”), photo documentation of any reported damage or defect, and we’ll take care of the rest.

Note that orders placed with our retail partners are subject to the refund and return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.