How long does it take to process a refund?Updated 7 months ago

You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.

Refunds will either be issued to your credit card company or bank depending on your method of payment.  Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at [email protected].

Customer Service hours are 9am-5pm PT Monday through Friday, excluding US national holidays.

Florence reserves the right to verify any refund requests and request a return of the products you purchased.

Florence’s refund and return policies are subject to change. You should therefore consult www.florencebymillsbeauty.com at the time of your purchase to confirm the current refund and return policy.