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Orders

What happens if I order something and it is out of stock?

We will contact you and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

I entered the wrong address. What do I do?

Contact [email protected] immediately or use our live chat. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due

Can I cancel my order?

Sorry to hear you want to cancel your order! Please contact [email protected]. We can only cancel orders that have not yet been processed for shipping so do it quickly!

How can I check the status of my order?

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at [email protected] and we’ll be more than happy to help!

I entered the wrong address what can I do?

Contact [email protected] immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

My order never arrived. Lost or stolen shipment. What do I do?

Please contact us directly at [email protected] with information regarding your situation and your claim number.

What if my item is damaged upon receipt?

If your item arrives damaged or defective and you would like a refund or exchange, please contact us at [email protected] within 14 days of the purchase date and include your order number in the email subject line (order number starts with “F