Shipping & Tracking

Same day shipping

Orders placed by 9:00am PT (Mon-Fri, excluding US holidays) will usually ship same day. During periods of high demand, your order may take 2-8 business days to process.

Which countries do you ship to?

We currently ship to Belgium, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Israel, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, South Korea, Sweden,

What USA Shipping options do you offer to the USA?

Standard Ground (3-5 Business Days) | $9.99 (FREE on orders $50 USD or more before tax). 2nd Day Air (2 Business Days) | $16.99. PO, APO, FPO boxes (5-8 Business Days) | $12.99 PO boxes are not eligible for free shipping. Hawaii & Alaska Standard Gro

What International Shipping options do you offer?

International shipping cost will be calculated based on your address at checkout. We ship using DHL Parcel International Direct and DHL International Standard to the international countries listed above. Shipments typically arrive between 8-20 busine

How can I check the status of my order?

We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify yo

How do I track my order?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at [email protected].

Does Florence pay for international duties and taxes?

Yes, in some cases. Duties & Taxes will be paid on checkout for select countries.

There is a problem with my shipment. What do I do?

We suggest adding shipping protection insurance to your order at time of checkout to ensure you receive a full refund if your shipment is help up with your carrier. Contact them directly as they may need specific direction on where to deliver your or

My order never arrived/lost or stolen shipments

We suggest adding shipping protection insurance to your order at time of checkout to ensure you receive a full refund if your order never arrives or/is lost/stolen. Please note Florence by Mills is not responsible for any shipping deliveries not rece

What florence by mills items are considered hazmat and where do they ship?

Wildly Me Eau De Toilette, Wildly Me Gift Set, Sunny Skies Facial Moisturizer Broad Spectrum SPF 30 Sunscreen, and No Drama Hair Detangling Spray are considered hazmat and can only ship ground in the contiguous United States. Spot A Spot Acne Clearin